To create a Patient Portal account from an email invitation or notification

If you have received an email invitation or notification from our office, follow the steps below to create your Patient Portal account for the first time.

  • Click the Patient Portal link in the email.
  • In a Patient Portal invitation email, the link is Create My Account. In a lab result email, the link is View Results.
  • The Create your new password page appears.
  • Confirm your email address and enter your password twice.
  • After you review the Terms and Conditions and the Privacy Policy, check the box and click Create account.
  • You are prompted to select a security option to protect your account. This one-time setup enables you to confirm your identity in the future if you forget your password.
  • Select a security option and then click the Setup button below that option.
    • Text me (recommended) — Receive a verification code by text message.
    • Call me — Receive a verification code by phone call. Note: Select this option if you entered the number of a landline phone.
  • Enter your phone number and then click Send code (for text message) or Call (for phone call).
  • The verification code is sent to your phone.
  • Enter the verification code you received by text message or phone call, and then click Verify.
  • If you entered a recovery phone number that differs from the phone number in your patient record, you must verify access to the phone number on file with your healthcare provider.
  • If you initiated your Patient Portal registration from a lab result email or during the online check-in workflow, you may see the Choose your patient relationship page. This page asks whether you are the patient or another person (family member or guardian) who manages the patient’s account.
  • Click I am <patient_name> or I manage <patient_name>’s account.
  • If you click I manage <patient_name>’s account, you must enter your name, email address, and date of birth. This information is associated with your athenahealth account.
  • Click Continue. A confirmation page appears.
  • On the confirmation page, click Continue. The home page of your Patient Portal appears.
    • Note: When you log on to the Patient Portal in the future, you will need to enter only your email address and password.

Resetting Your Patient Portal Password

If you need to reset your password, follow the instructions below. If you were sent a password reset email, open it and click Reset Password (see Step 4).

  • Display the Patient Portal login page.
  • Click the Forgot your password? link.
  • The Forgot Password page opens.
  • Enter the email address that you use to log on to the Patient Portal and click Email me.
  • athenaOne sends the password reset email.
  • Open the email and click Reset Password.
  • The Create your new password page opens.
  • Enter your new password twice and then click Save and continue to confirm it.
  • You are asked to verify your identity using the security option you created when you first set up your athenahealth login.
  • If you set up text messaging as your security option, the following message appears:
  • If the phone number shown in the message is not correct — for example, if the phone was lost or discarded — click Cannot verify? Reset your account.
  • Click Send code.
    • Note: If you do not receive the code within 5 minutes, make sure that the phone number shown in the message is correct. If you’re using a mobile phone, try restarting the phone (make sure that you have cellular reception) and then click Send code again.
  • When you receive the security code on your phone, enter it in the space provided and then click Verify.
  • After you verify your identity, the Patient Portal home page opens.

To reset your Patient Portal account

  • Click the Forgot your password? link on the Patient Portal landing page.
  • The Forgot Password page opens.
  • Enter the email address associated with your Patient Portal account and click Email me.
  • athenaOne sends the password reset email.
  • Open the email and click Reset Password.
  • The Create your new password page opens.
  • Enter your new password twice and then click Save and continue to confirm it.
  • You are asked to verify your identity using the security option you created when you first set up your athenahealth login. If you set up text messaging as your security option, the following message appears:
  • If the phone number shown in the message is not correct — for example, if the phone was lost or discarded — click Cannot verify? Reset your account.
  • A warning message appears.
  • To delete your existing account and create a new one, click Reset My Account.
    • Note: The account reset can take up to a minute to complete. You cannot click the Reset My Account button during this time.
  • After your new Patient Portal account is created, the Create your new password page appears.
  • Confirm your email address and enter your password twice. After you review the Terms and Conditions and the Privacy Policy, check the box and click Create account.
  • You are prompted to select a security option to protect your account. This one-time setup enables you to confirm your identity in the future if you forget your password.
  • Create your security option and finish creating your account, as described in To create a Patient Portal account from an email invitation or notification (begin at step 3).